Conflict Safety in the Workplace

Confrontation in the workplace, both with customers and fellow employees, is counter-productive. Counter productivity lowers profits, increases stress, and reduces your impact on the marketplace.

Industrial Training & Design has a program to provide your staff coping skills to diffuse confrontation. This program is fully customizable to meet the needs of your particular environment, whether your staff deals with customers face to face or over the phone, during routine encounters or under less than ideal circumstances.

• The course covers the following points:

• Understanding Conflict

• Understanding Anger

• Self Assessment

• Active Listening Skills

• Effectively Dealing with Complaints

• The Anger Cycle

• Situational Awareness

• Pitfalls to Avoid

• Extreme Circumstances

Nothing marks the professionalism of your organization the way you deal with conflict. Give your staff the tools they need to manage those tough moments with professionalism and grace.

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